Privacy

PRIVACY POLICY

Your trust is extremely important to us.
Our privacy policy explains how we collect, store and handle your personal data.

Commitment to privacy

We respect your privacy and are committed to protecting the personal information you provide to us.

When you provide us with your personal data, you consent to us processing all such personal data as set out in the Privacy Statement. Please read this Privacy Statement carefully and revisit this page from time to time to review any changes that we may have made.

Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.

Personal data

We keep personal data upon contacting us to provide you with a quotation or subscription. This data will be held securely on our systems, so we can contact you back in the future.

You have the right to ask for a copy of your data held by us in return for which you may be charged a small administration fee. You also have the right to require us to correct any inaccuracies in your data or remove your details altogether.

Why do we collect your personal information? 

We collect information to help manage the services we provide, we’ll contact you about the following:

  • Important information relevant to your Certification, such as invoices, audit dates, plans and reports
  • Industry updates that could affect your Certification
  • British Assessment Bureau products, services, offers and promotions

The type of Information do we have?

The information we have about you is limited to only what we need to provide our services effectively.

This information includes:

  • Your name, work e-mail address and work phone number
  • Your company’s address
  • Your company registration number
  • A description of what your company does
  • A record of any written communications

How do we get your information?

We only collect the information you provide us during contact.

For example, when you:

  • Enquire about ISO Certification
  • Sign-up to an ISO Certification subscription
  • Enquire about training
  • Sign-up to e-learning
  • Onsite during assessment visits

Who do we share your data with?

ISO Certification – we’ll share your data with our regulator for our accreditation and a third party satisfaction review company.

BABlearn – we’ll share your full name and e-mail address with a third party who host our e-learning.

We don’t share your data with third parties for marketing purposes.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

If your certification is suspended or withdrawn, we’ll keep your personal data until the end of the next certification cycle as per our agreement with our regulator. After this time, it will be permanently deleted.

If you enquire about our services, but don’t go ahead with them, we’ll keep your personal data for one month from last contact before permanently deleting it.

How do we protect your personal data?

We know how much data security matters to all our customers. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

What are your rights?

You have several legal rights in relation to the information that we hold about you, including:

  • The right to request details of the information we have about you.
  • The right to withdraw your consent to the use of your information for marketing messages, there will always be an ‘unsubscribe’ button within the message. Please note, we will still be entitled to process your information if you’re an existing client and we have another legitimate reason for doing so.
  • The right to ask that we update your information if it is inaccurate or incomplete.
  • The right to ask that we erase your information in certain circumstances. Please note, there may be circumstances where you ask us to erase your information, but we are legally entitled, or on to retain it.
  • The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed by us.

You can exercise your rights by contacting us using the details set out in the “Contact us” section below.

What are cookies?

Our website uses cookies.
  • A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  • Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  • Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  • We use may use both session and persistent cookies on our website.
  • Cookies that we use on our website, and the purposes for which they are used, are set out below:

We use cookies to recognise a computer when a user visits our website, track users as they navigate the website, enable the use of a shopping cart on the website, improve the website's usability, administer the website, prevent fraud and improve the security of the website, personalise the website for each user, target advertisements which may be of interest to specific users, validate authenticated user’s sessions, facilitate the use of our website search engine;

Most browsers allow you to refuse to accept cookies; for example:
  • in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
  • in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
  • in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
As Internet Browsers change frequently these settings should only be taken as a guide and not defacto.
  • Blocking all cookies will have a negative impact upon the usability of many websites.
  • If you block cookies, you will not be able to use all the features on our website.
  • You can delete cookies already stored on your computer; for example:
  • in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at here);
  • in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
  • in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
As Internet Browsers change frequently these settings should only be taken as a guide and not defacto.
  • Deleting cookies will have a negative impact on the usability of many websites.

Other important information

Please note that if you’re signing up for our subscription there will be extra terms and conditions to look at.
Our Data Protection Officer is David Refault