Technology must add value
Many assumptions are made about technology – digitising business operations, and delivery will automatically increase customer satisfaction. And often it does. But many companies fail to develop and adopt the technology that delivers value to the business and customers. There can be hundreds of reasons for this failure, but at the core, it comes down to three things:
• A talented, engaged team.
• An in-depth understanding of the technology environment.
• A realistic and impactful transformation plan.
‘IT Due Diligence’ is a discipline that should be used not only during investment cycles but also essential for any portfolio business making change. And we believe that taking a ‘People First’ approach to business transformation will help your portfolio companies rapidly increase value to all involved.