In 2024, AI is reshaping IT service management (ITSM), demanding that CIOs enhance employee experiences while demonstrating a clear ROI. A May 2024 survey reveals that only 22% of organizations are effectively managing ITSM. This presents a challenge and an opportunity for CIOs to use AI strategically, balancing efficiency, productivity, and cost-effectiveness. Join us for an in-depth discussion on how AI can transform ITSM and help organizations meet evolving business demands.
